The exciting and innovative Oaksure Assist mobile app will enhance beneficiaries experience with their insurance company, broker, underwriting manager or administrator. There are several exciting functions, packaged into a very smart little app to ensure client service excellence!
Beneficiaries will be able to submit and store important information about themselves or their family on the app to access in an emergency situation.
Additional cover can be requested via the app and policy holders can include photographs, scan their license disk detail to capture relevant data about a vehicle for assessment and add their own descriptions for example.
There is a built-in panic button to push in case of a roadside emergency. The panic button will send an alert into the call centre to “call back” the client and arrange immediate assistance. They will also have access to suite of customised assistance and emergency services via the app with content that explains what they are covered for prior to calling the call centre.
Functionality is built-in to lodge a notification of incident to expedite a claim with step-by-step assistance on the app. This notification includes the ability to scan the barcode on the third parties’ vehicle license disk as well as driver’s license disk. The data within the barcode is seamlessly decrypted and pre-populated within the app to simplify the process. Our clients will also be prompted to take the required photo evidence at the scene and these photos will be date and time stamped so as to keep a proper audit trail and enable you to expedite the processing of the claim.
Recommendations can be made to friends about our products and services.
There is an area within the app where a client can do a vehicle pre-inspection. They will be able to take photos of the front, side and back of the vehicle, scan the vehicle license disk so as to capture the details of the vehicle e.g. make, model and derivative as well as scanning the driver’s license disk to decrypt the driver’s details. The full pre-inspection detail will be sent through to your offices via email to assess and so much more!